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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICES.

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Terms and Conditions for TopOne Valet SG

  1. Introduction

    • These Terms and Conditions ("Terms") form a binding agreement between you ("Customer," "you," or "your") and TopOne Valet SG ("we," "us," or "our"), a company incorporated in Singapore (UEN: 53511838L). These Terms govern your use of our valet parking and drive-home services ("Services"), including bookings via our website or hotline. By booking or using the Services, you confirm you have read, understood, and agree to these Terms. If you do not agree, do not use the Services. We operate as a platform connecting qualified, screened drivers (independent contractors, not our employees) to provide the Services for personal, non-commercial use only. Our duties are limited to exercising reasonable care in screening and selecting contractors; we bear no liability for their acts or omissions. Drivers have no authority to bind us.

  2. Services Description

    • We provide valet parking, vehicle retrieval, and drive-home services subject to availability.

    • Services are for lawful purposes only; you warrant no illegal, hazardous, or unsavoury activities.

    • Delays due to traffic, prior bookings, or unforeseen events are not our responsibility. We aim to arrive within 15-30 minutes of booking but make no guarantees.

    • Drivers are appointed as your authorized drivers solely for the purpose of your motor insurance coverage.

  3. Booking and Payments

    • Bookings are confirmed upon payment or deposit. All fees are non-refundable unless specified.

    • Payments are processed securely; we collect and use your personal data in compliance with Singapore's Personal Data Protection Act (PDPA) for booking, payments, and service delivery. You consent to this use.

    • Fees: $36 per service; additional stops $10. Waiting fee will incur accordingly, $25/25 minutes waiting block. All prices in SGD.

  4. Customer Obligations

    • Vehicle Condition: You warrant the vehicle is roadworthy, fuelled, and in safe condition. You are responsible for any mechanical issues.

    • All necessary licenses, permits, and road tax are obtained and in full effect. • There is a valid Certificate of Entitlement (COE) in place.

    • There is sufficient fuel in the vehicle for the service. If not, the driver may top up as necessary, and you agree to reimburse immediately upon demand.

    • No Valuables: Do not leave valuables, keys, or sensitive items in the vehicle. We do not accept responsibility for lost or stolen items.

    • Conduct: Treat drivers respectfully; abusive behaviour may result in service refusal and reporting to authorities. Provide accurate booking details.

    • You are the vehicle owner or authorized user, with valid insurance.

  5. Liability and Insurance

    • Our Liability: To the extent permitted by law, we, our directors, employees, contractors, and affiliates are not liable for:

      • Accidents, injuries, deaths, or damages to persons/property.

      • Theft, loss, or damage to your vehicle or contents (including scratches, dents, or faulty vehicle issues).

      • Parking fines, traffic offenses (except those solely due to driver negligence), or consequential losses (e.g., lost profits).

      • Delays or indirect damages.

      • Any risks, losses, damages, fines, or theft once the driver has parked and exited the vehicle per your instructions.

    • You bear all risks during service use. Your comprehensive motor insurance covers the driver as authorized; we recommend verifying coverage. For minor damages (under $2,000), resolve directly with the driver at authorized workshops—we mediate but assume no liability. Goodwill compensation may be offered case-by-case.

    • Your Indemnity: You agree to hold us harmless and indemnify us, our directors, officers, employees, contractors, and affiliates against all claims, costs, losses, or liabilities arising from the services, your vehicle, instructions, or breach of these Terms. Third parties may enforce this under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore).

  6. Cancellations and Refunds

    • Cancellations within 1 hour of booking: Cancellation Fee of $36.

    • No-shows or late cancellations: Cancellation fee of $36.

    • We reserve the right to cancel/refuse services without reason (e.g., unsafe vehicle) and report threats/abuse to the Singapore Police Force.

  7. Termination

    • We may suspend/terminate access for breach of Terms. Upon termination, outstanding payments are due immediately.

  8. General Provisions

    • ​​Amendments: We may update these Terms; continued use constitutes acceptance. Check our website/app regularly.

    • Governing Law: Singapore law applies; disputes resolved in Singapore courts.

    • Severability: Invalid provisions do not affect others.

    • Force Majeure: No liability for events beyond control (e.g., pandemics, strikes).

    • Contact: Questions? Email toponevaletsg@gmail.com or call 89588384.

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Effective Date: October 1, 2025.

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